What is Customer Service & Experience West 2025?

Reimagine the foundations of your service and experience strategy. Rapid AI adoption in 2024 didn’t always deliver the hype it promised. In turn, the roles and responsibilities of CX leaders are under scrutiny and the demand for tangible ROI is higher than ever. Service leaders must, shift in the right direction to demonstrate value in 2025.

Reimagine the foundations of your service strategy to reflect a changed customer and a new generation of agents. Our line-up of senior service and experience leaders will demystify AI with real world case studies, reset your benchmarks for a new era and help you re-discover the voice of your customer. This event isn't about vague futurism – it's about concrete, implementable strategies that will solidify the value of CX.

No other conference offers you the depth of expertise, level of seniority, and range of insights available at Customer Service & Experience West. Benchmark against and learn strategies directly from leaders at the world's largest and most influential brands.

To learn more and to register, click here.